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Last updated: October 29, 2026

This page lists every public page on inkhug.shop and explains how the store is organized, so you can find what you need in one or two clicks. The list directly below is generated automatically from the live site, so it always matches what is published. The guide after it describes each part of the store in plain words.

How the Ink Hug store is organized

Ink Hug sells personalized pillows and blankets. Everything on the site falls into three areas: the shop, where you choose a product; the help pages, which explain how ordering, shipping, returns and refunds work; and the company pages, which tell you who we are and how we handle your information. The main menu at the top of every page and the footer at the bottom of every page link to all three areas.

The shop

The Shop shows every product we offer. Products are grouped into categories so you can browse by product type or by the person you are buying for.

Pillows

The Pillows category gathers everything with a cushion in it. Inside it you will find three groups. Photo Pillows carry one or more of your photos across the front. Name & Date Pillows keep the design to words: names, dates and short messages. Pillow Covers are printed cases with a zipper, made to slip over an insert you already own.

Blankets

The Blankets category has two groups. Fleece Blankets are light, smooth throws that fold small and dry quickly. Sherpa Blankets have a printed front and a thick, fluffy back, and are the warmest pieces we make.

Gifts by person and occasion

If you know who the gift is for but not yet which product, start with these collections: Gifts for Her, Gifts for Him, Gifts for Kids, Pet Lover Gifts and Memorial Keepsakes. Each one includes buying advice for that person or moment.

Every category page includes a short guide to choosing within it. When a category does not yet have products, it still explains what it will contain and how personalization works.

How to order, in one paragraph

Choose a product and size, add it to your cart, and go to checkout. In the Order notes box, write the names, dates and wording exactly as they should be printed, and paste a link to any photo or write “photo by email” and send it to support@inkhug.shop with your order number. We print what you write, without a proof, within 1–3 business days, and ship free to the United States, Canada, Australia and New Zealand, with 7–14 business days in transit.

Help pages

These pages answer almost every question about an order. They are linked from the Help menu and the footer.

• Help Center: a hub with short answers and links to every help page, plus a table of common situations.
• FAQs: more than thirty questions and answers about personalization, photos, shipping, returns, sizes, care and payment.
• Order Tracking: a form to check your order status with your order number and billing email, and a guide to what each status means.
• Shipping & Delivery: the four countries we ship to, free shipping, processing of 1–3 business days and transit of 7–14 business days, plus customs and gift-shipping advice.
• Cancel or Change an Order: how to change names, photos, sizes or addresses, or cancel, free within 24 hours of ordering.
• Returns & Exchanges: how to return any item within 60 days of delivery for any reason, with a free return label, and how exchanges work.
• Refund Policy: when refunds are issued (within 7 days of receiving your return), how much, and where the money goes; store credit that never expires.
• Size Guide: how to measure a sofa, chair, insert or bed and choose between two sizes.
• Submit a Ticket: pre-filled emails for each kind of request, with the details to include.

Company pages

• About Us: what Ink Hug makes, how personalization works, our promises and what we do not claim.
• Contact Us: our email address, reply time, business details and example emails.
• Payment Methods: how payment works at checkout, currency, security and refunds to your payment method.
• Privacy Policy: what information we collect, how we use your photos, and how to ask for a copy or deletion.
• Terms of Service: the agreement that applies to every order, including personalization rules and governing law.
• DMCA: how to send a copyright notice or counter-notice.
• Intellectual Property Policy: what content we can and cannot print, and how we protect our own brand.

Your account and cart

The Cart shows what you have chosen before checkout. My account lets customers who created an account see past orders and saved addresses. You do not need an account to order; guest checkout works for everyone. These pages are personal to each visitor, so they are not listed in search engines.

Finding answers fast

Using the site on a phone

On a phone, the menu sits behind the three-line icon at the top left of every page. Tap it to see Pillows, Blankets, Gifts, Help and About, and tap the small arrow beside each to open its sub-pages. The search icon at the top right searches product names and descriptions. The footer at the bottom of every page repeats the help and company links, and our email address is always there too.

Checkout works the same on a phone as on a computer. The order notes box is near the bottom of the checkout form, below the address fields. If typing long names on a phone is awkward, you can write “details by email” in the notes and send the full text to us with your order number straight after ordering.

Which collection fits your gift?

Some pieces belong in more than one collection. A pet photo pillow is both a photo pillow and a pet lover gift; a sherpa blanket with a grandmother’s photo is both a sherpa blanket and a gift for her. Product pages are listed in every collection that fits, so you will find them whichever way you browse.

• Start with the product type if you already know whether you want a pillow or a blanket, or which fabric.
• Start with the person if you are still deciding, and use the advice at the top of each gift collection to narrow it down.
• Start with the moment for memorials and remembrance gifts; the Memorial Keepsakes collection includes gentle guidance on choosing a photo and wording.
• Use search at the top of every page to find products by word, such as “sherpa”, “cover” or “dog”.

Pages we do not have, and why

You will not find a blog, a promotions page or social media links on Ink Hug at the moment. We only publish pages we can keep accurate and useful. When we add new sections, such as a gift ideas guide, they will appear in the automatic list at the top of this page and in our footer. We also do not have a phone line or live chat; email is our only support channel, and we reply within 24 hours on business days.

Our key commitments, wherever you are on the site

The same numbers appear on every help and policy page, so you never get two different answers. Here they are in one place, with the page that explains each in full.

A first visit, step by step

1. Start on the home page and pick a direction: the pillow half of the banner or the blanket half, or one of the round category pictures under it.
2. On a category page, read the short buying guide at the top, then open a product.
3. On the product page, choose a size and style. The note above the add-to-cart button reminds you that personalization goes in the order notes at checkout.
4. Check the Size Guide if you are unsure, then add the product to your cart.
5. At checkout, fill in your details and the shipping address. If it is a gift, use the recipient’s address.
6. Write your personalization in the Order notes box. Read it twice. Then choose a payment option shown at checkout and place the order.
7. Read the confirmation email carefully. If you spot a slip, email us within 24 hours of ordering.

Accessibility

We want every visitor to be able to browse and order. Pages use real text rather than text inside pictures, headings in a logical order, and descriptive link text. You can zoom the page in your browser without losing content, and the layout adapts to phones and tablets. If any part of the site is hard to use with your device or assistive technology, email us with the page address and what happened; we will help you complete your order by email and fix the page.

Search engines and this page

This page mirrors our XML sitemap, which tells search engines which pages are public. Pages that are personal to you, such as the cart, checkout and your account, and category pages that do not have products yet, are not listed for search engines. They still work for visitors who reach them from our menus.

Printing this page

If you prefer to keep a paper copy of our policies, you can print any page on the site from your browser. The key numbers in the table above are the ones to keep handy: 1–3 business days to process, 7–14 business days in transit, 24 hours to change an order, 60 days to return, and refunds within 7 days of receiving your return.

Something missing?

If you cannot find a page or a link does not work, please tell us at support@inkhug.shop. We reply within 24 hours on business days and will fix broken links quickly. Ink Hug, 5498 W Pulley Lane, Herriman, UT 84096, US.