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\nPlease read these Terms of Service carefully. They form an agreement between you and Ink Hug, 5498 W Pulley Lane, Herriman, UT 84096, US (“Ink Hug”, “we”, “us” or “our”), and they apply to your use of the website at inkhug.shop and to every order placed through it. By using the website or placing an order, you agree to these terms. If you do not agree, please do not use the website or place an order.
\nWe have tried to write these terms in plain language. Where we refer to other pages, such as our Shipping & Delivery or Returns & Exchanges policies, those pages form part of these terms.
\nTo place an order you must be at least 18 years old, or the age of majority where you live, and able to enter into a binding contract. If you are younger, a parent or guardian must place the order.
\nYou can buy as a guest or create an account. If you create an account, you are responsible for keeping your password confidential and for activity under your account. Tell us straight away at support@inkhug.shop if you think someone else has used it. We may suspend or close accounts that are used for fraud, abuse or breaches of these terms.
\nYou agree to give accurate information at checkout, including your email address and the shipping address. We cannot be responsible for delays or non-delivery caused by incorrect details you provide.
\nWe describe our products as accurately as we can, including sizes, materials and care instructions. Product photos and mockups show the style of a product and an example of personalization. Your finished item will carry your own names, dates or photos, so it will look different from the example.
\nColors can appear differently on different screens, and printing on fabric can look slightly softer or darker than the same image on a bright phone. Fabric products can vary slightly in measured size because of the nature of textiles and sewing. These normal variations are not defects. If something is clearly different from the description, contact us and we will put it right under our returns policy.
\nWhere product reviews appear, they come only from verified buyers. We do not publish ratings or review counts that we cannot verify.
\nProduct availability can change. If a product, size or style you ordered becomes unavailable after you order, we will contact you and offer a similar alternative or a full refund; we will not substitute a different item without your agreement.
\nYou personalize your order by writing the content in the Order notes box at checkout. For photos, you paste a share link that we can open without logging in, or write “photo by email” and send the photo to support@inkhug.shop with your order number. When you order several items, start each note with the product name so we know which content goes on which item.
\nWe do not send a proof or mockup before production. We print the names, dates and wording exactly as written in your order notes, including spelling, capital letters, punctuation and accents. It is your responsibility to check the notes before you place the order. We will not correct spelling or grammar unless you ask us to, because names are spelled in many different ways.
\nIf your notes are missing, unclear or contradictory, if a photo link does not open, or if a photo appears too small or low-resolution to print acceptably at the size you chose, we may pause your order and email you. Processing restarts when you reply. If we cannot reach you within a reasonable time, we may cancel the order and refund it in full.
\nBy sending us personalization, you confirm that:
\nYou keep all rights in your content. You give Ink Hug a limited license to use, copy, crop, resize and print it only for the purpose of making, checking, shipping and supporting your order, including any reprint. We do not use your content for marketing.
\nWe may refuse or cancel any order whose personalization we reasonably believe infringes someone else’s rights, such as sports team logos, cartoon characters, brand names, celebrity images or artwork you do not own, or content that is unlawful, hateful, threatening, sexually explicit or otherwise inappropriate for a gift. If we cancel for this reason, we refund the order in full. Our Intellectual Property Policy explains more.
\nPrices are shown in US dollars (USD) and include free shipping to the United States, Canada, Australia and New Zealand. Ink Hug does not collect sales tax at checkout, so the price shown at checkout is the amount you pay us. For deliveries outside the United States, the destination country may charge import taxes or duties to the recipient; those are set by the destination country and are not collected by us.
\nPayment options available to you are shown at checkout. Payment is taken when you place the order. We only accept payment through our checkout; we will never ask you to pay by email, gift card, bank transfer to a personal account, or a link outside inkhug.shop. More information is on our Payment Methods page.
\nWe work hard to show correct prices. If a product is listed at a clearly wrong price because of an error, we will contact you before printing and give you the choice to continue at the correct price or cancel for a full refund.
\nAny discount code we publish will state its terms. Codes cannot be exchanged for cash, cannot be applied to orders already placed unless the terms say so, and may be withdrawn if they are used in a way that breaches their terms. If a return is made from an order that used a discount, the refund is based on the amount actually paid.
\nWhen you place an order, you receive an order confirmation email. That email confirms we have received your order; the contract between us is formed when we begin processing the order. We may decline or cancel an order, with a full refund, if the product cannot be made, if the personalization is unsuitable under section 4.5, if we suspect fraud, if the shipping address is outside the countries we serve, or if there is a clear pricing error.
\nEvery product is printed to order. Processing takes 1–3 business days from your order, as long as your order notes are complete. We then ship free to the United States, Canada, Australia and New Zealand. Transit usually takes 7–14 business days. All orders ship from the USA.
\nDelivery times are estimates. We are not responsible for delays caused by carriers, customs, weather, or events outside our reasonable control, but we will help you with any delay as described in our Shipping & Delivery policy. Risk of loss passes to you when the parcel is delivered to the address you gave us. If a parcel is lost in transit before delivery, we will reprint and resend it or refund you.
\nWe only ship to the four countries listed. Orders cannot be shipped to other countries.
\nYou may ship an order to a recipient other than yourself by entering their name and address as the shipping address. You confirm that you have the recipient’s permission, or a reasonable basis, to send them a parcel and to share their address with us and our carriers for that purpose. Order confirmations, tracking and support messages go to you as the buyer, and refunds return to your payment method. If a recipient contacts us about the order, we may ask you to confirm any change before we act on it.
\nIf a parcel is returned to us because the address was incomplete or incorrect, or because it was not collected, we will contact you. We will reship it free of charge to a corrected address once you confirm it, or refund it if you prefer, under our Refund Policy.
\nYou may cancel or change your order free of charge within 24 hours of placing it, by emailing support@inkhug.shop with your order number. Canceled orders are refunded in full. After 24 hours, your order may already be in production and we cannot guarantee a change, but you can still use the 60-day returns policy. Full details are on our Cancel or Change an Order page.
\nYou may return any product within 60 days of delivery for any reason, including a change of mind, even though products are personalized. We provide a free prepaid return label for every eligible return. We issue refunds to your original payment method within 7 days of receiving your return, or within 7 days of approving a claim that does not require the item back. You may choose store credit instead of a refund; store credit never expires.
\nIf your item arrives damaged, defective, misprinted or different from your order notes, we will reprint it or refund you, as you prefer. The process is explained on our Returns & Exchanges page and the money side on our Refund Policy.
\nNothing in these terms limits any rights you have under consumer protection laws in your country that cannot be excluded by contract.
\nFollow the care instructions on the product page or label. Printed textiles should be washed cold on a gentle cycle and dried on low heat or flat. Our products are household textiles, not toys or safety products. Pillows, blankets and soft items should not be placed in a crib or sleeping space with an infant. Keep products away from open flames and high heat.
\nWhen using inkhug.shop, you agree not to:
\nWe may suspend access to the site or cancel orders where we reasonably believe these rules have been broken.
\nThe Ink Hug name, logo, website design, product descriptions, page text and images we created are owned by Ink Hug or used with permission, and are protected by intellectual property laws. You may view and print pages for your own personal, non-commercial use. Any other use needs our written permission. Your own personalization content remains yours, as described in section 4.4.
\nIf you believe content on our site, or a product we have printed, infringes your rights, please follow the process in our DMCA policy.
\nIf you leave a review as a verified buyer, you confirm it reflects your honest experience and does not include content you do not have the right to share. You give us permission to display the review on our website. We may remove reviews that contain personal information about other people, offensive content, or content unrelated to the product. We do not edit the meaning of reviews and we do not pay for or invent them.
\nIf you send us ideas or suggestions, we may use them to improve our store without any obligation to you.
\nOur Privacy Policy explains how we collect and use personal information, including your photos. Customer photos are deleted 30 days after delivery. By using the site, you acknowledge that we will process your information as described there.
\nWe aim to keep the website available, accurate and free of errors, but we provide it “as is” and “as available”. To the extent permitted by law, we do not promise that the site will always be uninterrupted, secure or error-free, or that every description is complete. This does not affect our responsibility for the products you buy or your rights under consumer law.
\nProduct photos may show props, rooms or arrangements that are not included with the product. Only the items described in the product listing are included.
\nTo the fullest extent permitted by law, Ink Hug is not liable for indirect, incidental, special or consequential losses, such as loss of profit, loss of opportunity, or disappointment caused by a delivery arriving after a particular event, where those losses were not reasonably foreseeable when the order was placed. Our total liability for any claim relating to an order is limited to the amount you paid for that order.
\nNothing in these terms excludes or limits liability that cannot be excluded or limited by law, such as liability for death or personal injury caused by negligence, or for fraud, or your statutory rights as a consumer in your country.
\nBecause our delivery times are estimates, we recommend ordering well ahead of birthdays, holidays, weddings and memorial services. If an order arrives after the date you hoped for, you can still use our 60-day returns policy, but we cannot compensate for the missed event itself.
\nIf you send us personalization content that you do not have the right to use, and a third party makes a claim against Ink Hug because we printed it for you, you agree to compensate us for reasonable losses and costs arising from that claim, to the extent permitted by law. This applies only where the claim results from content you provided in breach of section 4.4.
\nWe are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, extreme weather, carrier or customs disruptions, power or internet outages, supply shortages, labour disputes or government actions. If such an event affects your order, we will tell you as soon as we reasonably can and, if the delay is significant, offer you the choice to cancel for a full refund.
\nIf you have a problem with an order, please email us first at support@inkhug.shop. We reply within 24 hours on business days and most issues are resolved quickly by email.
\nThese terms, and any dispute or claim arising from them or from your use of the site or purchase of products, are governed by the laws of the State of Utah, USA, without regard to its conflict-of-law rules. Subject to the next paragraph, the state and federal courts located in Utah have jurisdiction over such disputes.
\nIf you are a consumer living in Canada, Australia or New Zealand, you also keep the protection of the mandatory consumer laws of your country, and you may bring a claim in your local courts where those laws allow it. Nothing in this section removes rights that consumer law gives you.
\nWe may update these terms from time to time, for example when we add products, change how we ship, or when the law changes. The date at the top shows the latest version. The terms in force when you placed your order apply to that order. Continued use of the site after an update means you accept the updated terms for future orders.
\nFor convenience, here are the commitments referred to throughout these terms. If anything on another page ever seems to contradict this table, contact us and we will apply whichever is more favourable to you.
\n| Topic | \nCommitment | \n
|---|---|
| Processing | \n1–3 business days | \n
| Transit | \n7–14 business days to the US, Canada, Australia and New Zealand | \n
| Shipping cost | \nFree, no minimum | \n
| Changes and cancellations | \nWithin 24 hours of ordering, free | \n
| Returns | \n60 days from delivery, any reason, free return label | \n
| Refunds | \nWithin 7 days of receiving the return, to the original payment method | \n
| Store credit | \nNever expires | \n
| Proof before production | \nNot provided; we print your order notes as written | \n
| Customer photos | \nDeleted 30 days after delivery | \n
| Support | \nEmail only; reply within 24 hours on business days | \n
| Governing law | \nState of Utah, USA | \n
Ink Hug, 5498 W Pulley Lane, Herriman, UT 84096, US. Email: support@inkhug.shop. You can also reach us through our Contact Us page or Submit a Ticket, and find quick answers in our FAQs.
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