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\nWelcome to the Ink Hug Help Center. Whether you are about to order a photo pillow, waiting for a sherpa blanket to arrive, or wondering how to return something, this page gathers every guide in one place. Each section below gives you the short answer and a link to the full page. If you still need help, email support@inkhug.shop; we reply within 24 hours on business days.
\nThese are the five questions we are asked most often.
\nInk Hug does not use a design editor. You choose the product, size and style on the product page, then write your personalization in the order notes box at checkout. We print what you write there, without a proof or mockup, so the notes are your design brief. That keeps processing quick and gives you a 24-hour window to change anything if you spot a slip.
\nUse original photos, not screenshots. Daylight photos with sharp faces print best, and the important part should be near the middle because the photo is cropped to the shape of the product. Old prints can be scanned or photographed flat in daylight. If you are unsure, email the photo to us before ordering and we will give you an honest opinion. More detail is in our FAQs.
\nUseful pages: FAQs, Size Guide, Shop.
\nWe ship free to the United States, Canada, Australia and New Zealand, with no minimum order. Every order ships from the USA. Processing takes 1–3 business days and transit takes 7–14 business days, so allow about 8–17 business days in total. Parcels to Canada, Australia and New Zealand cross a border, and the destination country may charge import taxes or duties on arrival; Ink Hug does not collect these at checkout.
\nPlanning for a date? Count back from the day you want to give the gift, add a margin for holidays and busy seasons, and order with complete order notes so nothing waits on an email reply.
\nFull details: Shipping & Delivery.
\nWhen your order ships, we email you. Where the carrier provides tracking, the email includes the tracking number and a link. You can also check the status of your order on our Order Tracking page with your order number and billing email. International parcels can show long gaps between scans while they clear customs; this is normal. If the transit estimate has passed with no delivery, email us and we will investigate with the carrier, then reprint or refund if the parcel is lost.
\nYou have 24 hours from placing your order to change names, dates, photos, the product size or style, or the shipping address, or to cancel the order entirely for a full refund. Email us with the subject “Change order” or “Cancel” plus your order number. After 24 hours the order may already be printing, but we will still try, and the 60-day return window always applies.
\nFull details: Cancel or Change an Order.
\nEvery Ink Hug item can be returned within 60 days of delivery for any reason, including a change of mind. We email you a free prepaid return label. You can choose a refund, store credit, or an exchange for a different size, fabric or design. If something arrived damaged, misprinted or different from your order notes, we reprint it or refund you, and often we will not need the item back.
\nFull details: Returns & Exchanges.
\nRefunds go to your original payment method within 7 days of us receiving your return, or within 7 days of approving a claim or a cancellation. There are no restocking fees. Store credit is an alternative, for the same amount, and it never expires. Your bank may take a few extra days to show the refund on your statement.
\nFull details: Refund Policy.
\nThe payment options available to you are shown at checkout. Prices are in US dollars, shipping is free, and Ink Hug does not collect sales tax at checkout. We only take payment through our own checkout and will never ask you to pay by email, gift card or bank transfer, or to send card details by email.
\nFull details: Payment Methods.
\nOur range has two families. Pillows include photo pillows, name and date pillows, and pillow covers that fit an insert you already own. Blankets include light fleece throws and sherpa-backed blankets with a thick, fluffy back. To choose a size, measure the sofa seat, armchair or bed where the piece will be used and compare it with the size on the product page; our Size Guide explains how.
\nWash pillow covers and blankets cold on a gentle cycle, inside out where possible, then tumble dry low or dry flat. Skip bleach and fabric softener, and do not iron directly on the print. Spot-clean full pillows, or remove the cover and wash it separately. Fluff sherpa gently by hand after drying.
\nPillows and blankets make lovely nursery gifts for parents, but they should never be placed in a crib or sleeping space with an infant.
\nYou can check out as a guest or create an account to see past orders and save addresses. Your photos are used only to print your order and handle any reprint, and are deleted 30 days after delivery; you can ask us to delete them sooner. We never use your photos in marketing and never sell your information.
\nFull details: Privacy Policy, Terms of Service, My account.
\nWe can only print photos, names and artwork you have the right to use. Team logos, brand names, cartoon characters and images of famous people are not allowed. If you believe something we printed or published uses your work without permission, see our DMCA policy and Intellectual Property Policy.
\n| Situation | \nWhat to do | \nPage | \n
|---|---|---|
| I spotted a typo just after ordering | \nEmail the corrected text within 24 hours | \nCancel or Change | \n
| I forgot to add my photo | \nEmail it with your order number | \nSubmit a Ticket | \n
| My parcel has not arrived | \nCheck tracking, then email us after the transit estimate | \nOrder Tracking | \n
| The item arrived damaged or misprinted | \nEmail photos within 60 days of delivery | \nReturns & Exchanges | \n
| The gift is no longer needed | \nReturn within 60 days with our free label | \nRefund Policy | \n
| I am not sure which size to buy | \nMeasure the space first | \nSize Guide | \n
| I want to send it straight to someone | \nUse their address as the shipping address | \nShipping & Delivery | \n
| I want my photos deleted now | \nEmail a privacy request | \nPrivacy Policy | \n
Ink Hug ships to four countries, so a gift can travel from a grandparent in Ohio to grandchildren in Auckland, or from a friend in Toronto to a friend in Sydney, as long as both addresses are in the United States, Canada, Australia or New Zealand. Enter the recipient’s address as the shipping address, write the personalization in the order notes, and pay as usual. Shipping stays free. Remember that the destination country may charge import taxes or duties to the recipient, and that international parcels can pause in tracking while they clear customs.
\nMost Ink Hug orders are gifts with a date attached. The table below turns our processing and transit times into a simple planning rule for common occasions. Business days exclude weekends and US public holidays, so add a few calendar days around holidays.
\n| Occasion | \nPopular choice | \nOrder at least | \n
|---|---|---|
| Birthday | \nPhoto pillow or collage fleece throw | \n17 business days before the date | \n
| Anniversary or wedding | \nName and date pillow | \n17 business days before, more in wedding season | \n
| New baby | \nName pillow cover for the nursery chair | \nAs soon as the name is confirmed | \n
| Mother’s Day or Father’s Day | \nSherpa photo blanket | \nEarlier than 17 business days, carriers are busy | \n
| Christmas and holidays | \nFamily collage blanket | \nWell before the carriers’ peak weeks | \n
| Memorial or remembrance | \nPhoto pillow with name and dates | \nWhen you are ready; email us for help with the photo | \n
A few terms appear across our product pages and policies. Here is what they mean at Ink Hug.
\nEmail is our only support channel: support@inkhug.shop. We reply within 24 hours on business days. For ready-made subject lines, use Submit a Ticket, or see Contact Us for what to include. Ink Hug, 5498 W Pulley Lane, Herriman, UT 84096, US.
\nLooking for something else? Our Sitemap lists every page on the site, and About Us explains who we are and what we promise.
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