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\nQuick, honest answers to the questions we hear most about Ink Hug pillows and blankets. Each answer matches our policy pages word for word on the numbers. If your question is not here, email support@inkhug.shop and we will reply within 24 hours on business days.
\nAdd the product to your cart, go to checkout, and write everything in the Order notes box: names, dates and wording exactly as they should be printed. For a photo, paste a share link that opens without a login, or write “photo by email” and send the photo to support@inkhug.shop with your order number. There is no separate design tool to use.
\nNo. We do not send proofs or mockups. We print exactly what your order notes say, which keeps processing to 1–3 business days. If you spot a mistake, email us within 24 hours of ordering and we can change it. After that, you can still return the item within 60 days of delivery and we will reprint it with the corrected text or refund you. See Cancel or Change an Order.
\nStart each line in the order notes with the product name, for example: “Sherpa blanket 50 x 60: Nana Rose, photo link 1” and “Pillow cover 18 x 18: Milo 2016–2025”. If two items are the same product, number them: “Name pillow 1: Ava”, “Name pillow 2: Theo”.
\nAccents and common characters such as é, ñ, ü, & and apostrophes print as typed, so “Lucía” stays “Lucía”. Emoji may not print reliably on fabric; if you would like a heart or a star, describe it in words in the notes and we will email you if it is not possible.
\nUse the original photo from your phone or camera, not a screenshot or a copy saved from a chat app. Daylight photos with sharp faces work best, and the important part should be near the middle, because the photo is cropped to the shape of the product. Dark indoor photos often look darker printed than on a bright screen. If a photo looks too small to print well at the size you chose, we may email you before printing.
\nNo. We can only print content you have the right to use. That rules out team logos, brand names, characters and images of famous people taken from the internet. Your own family, friend and pet photos are perfect. Read our Intellectual Property Policy for details.
\nIt depends on the blanket size, but collages usually look best with 4 to 12 photos. With more than that, each picture becomes small and faces are harder to recognize. Tell us the order you want in the notes, for example “oldest to newest” or “Nana in the center”, and we will follow it.
\nYes. Scan it, or photograph it flat in daylight without glare from a window or flash, and send the sharpest copy. Small, faded or creased prints can look soft when enlarged onto a blanket, so a pillow is often a better choice for an old photo.
\nYes. Many customers order a memorial piece with a loved one’s photo, name and dates, or a short line in their own words. Take your time choosing the photo, and email us before ordering if you would like help deciding between a few. Our memorial keepsakes collection is a good place to start.
\nYes, within 24 hours of placing it. Email support@inkhug.shop with your order number and the change, written exactly as it should be printed, or the word “Cancel”. Changes and cancellations within 24 hours are free, and canceled orders are refunded in full.
\nWe pause your order and email you. Processing restarts when you reply with a working link or attach the photo to your email. To avoid the pause, open the link in a private browser window before you paste it, to check it works without your login.
\nWe do not offer gift wrap. If you want a message printed on the pillow or blanket itself, write it in the order notes and label it clearly, for example “Print text: Happy 70th, Nana Rose”.
\nYes. Order the items together and use clear labels in the order notes for each one. If the pieces should go to different addresses, place a separate order for each address, because each order ships to one address. Email us before ordering if you have a firm event date and we will tell you honestly whether the timing is realistic.
\nOnce a parcel has shipped, we can ask the carrier to redirect it, but this is not always possible. Email us as soon as you notice. If the parcel comes back to us, we will reship it free to the corrected address once you confirm it.
\nWe ship to the United States, Canada, Australia and New Zealand. Shipping is free on every order to those countries, with no minimum spend. All orders ship from the USA. Read Shipping & Delivery for details.
\nProcessing takes 1–3 business days. Transit then takes 7–14 business days to the US, Canada, Australia and New Zealand. In total, allow about 8–17 business days. These are estimates, so order early for birthdays and holidays.
\nYes. Enter the recipient’s name and address as the shipping address at checkout. The order confirmation and tracking emails go to you, so the surprise stays a surprise.
\nWhen your order ships we email you. Where the carrier provides tracking, the email includes a tracking number and link. You can also check your order status on our Order Tracking page.
\nParcels to Canada, Australia and New Zealand cross a border, so the destination country may apply import taxes or duties under its own rules. Ink Hug does not collect sales tax or import tax at checkout. Any charge on arrival is set by the destination country.
\nIf the 7–14 business day transit estimate has passed, email us with your order number. We will check tracking and open an enquiry with the carrier. If the parcel is confirmed lost, we will reprint and resend your order free, or refund it if you prefer.
\nYes. You can return any item within 60 days of delivery for any reason, including a change of mind, even though it was personalized for you. See Returns & Exchanges.
\nWe do. We email you a free prepaid return label for every eligible return, including change-of-mind returns.
\nWe issue refunds to your original payment method within 7 days of receiving your return, or within 7 days of approving a claim that does not need the item back. Your bank may take a few more days to show it. Read the Refund Policy.
\nYes. Store credit is issued for the same amount and never expires, so you can save it for the next birthday or holiday.
\nEmail us within 60 days of delivery with a photo of the whole item and a close-up of the problem. We will reprint it free or refund you, whichever you prefer, and often we will not need the item back.
\nYes. Within 60 days of delivery you can return it with our free label for a refund, or ask for an exchange and we will reprint it with the corrected text and ship it free.
\nEmail us with your order number and a photo of what arrived. We will send the correct item at no cost, or refund you if you prefer, and we provide a free return label if we need the wrong item back.
\nEmail us before you check out with the order you plan to place, and we will help you apply your credit. Store credit never expires and can be used on any product.
\nA pillow cover is the printed case with a zipper; you put your own insert inside. A pillow with insert arrives filled and ready to use. Covers are lighter to send and easy to wash; full pillows are ready to hug straight out of the parcel.
\nFleece is lighter, smooth and quick to dry, good for the sofa, the car or travel. Sherpa has a printed front and a thick, fluffy back, so it feels heavier and warmer. People who are always cold usually prefer sherpa.
\nMeasure the spot where the pillow or blanket will be used, such as a sofa seat or the top of a bed, and compare it with the size listed on the product. Our Size Guide walks you through it.
\nWash cold on a gentle cycle, inside out where possible, and tumble dry low or dry flat. Skip bleach and fabric softener and do not iron directly on the print. Full pillows with inserts are best spot-cleaned, or remove the cover and wash it on its own.
\nOur name pillows and blankets are popular nursery gifts for parents to enjoy, but pillows and loose blankets should never be placed in a crib or sleeping space with an infant. Follow safe-sleep guidance for babies.
\nEvery Ink Hug order ships from the USA. Each piece is printed to order after you buy it.
\nProduct photos show the style of each piece with example names and photos, so your finished item will carry your own content and look different. Printed colors can also look a little softer on fabric than on a bright screen. If something is clearly different from the description, such as the wrong size or fabric, email us and we will put it right under our 60-day returns policy.
\nThe payment options available to you are shown at checkout. We only take payment through our checkout and will never ask you to pay by email, gift card or bank transfer. See Payment Methods.
\nInk Hug does not collect sales tax at checkout. The total shown at checkout is what you pay us.
\nNo. You can check out as a guest. An account lets you see past orders and save addresses, which is handy if you order gifts often.
\nWe use them only to print your order and handle any reprint, and we delete customer photos 30 days after delivery. We never use your photos in marketing. Read our Privacy Policy.
\nEmail support@inkhug.shop. Email is our only support channel, and we reply within 24 hours on business days. You can also use our Submit a Ticket page for ready-made email subjects, or visit the Help Center.
\nYes. Once your parcel has arrived and you are happy with it, email us and ask us to delete your photos. We will confirm by email when it is done.
\nOnly verified buyers can leave product reviews on Ink Hug. We do not invent reviews, pay for them, or show star ratings we cannot back up.
\nNo. Email is our only support channel. It keeps every answer in writing and lets us look at your photos and order notes before we reply, which we do within 24 hours on business days.
\nWrite to support@inkhug.shop with your order number if you have one. Ink Hug, 5498 W Pulley Lane, Herriman, UT 84096, US.
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