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\nEverything Ink Hug sends out is printed for one person: a name on a pillow, a photo on a blanket, a wedding date on a cover. Because we start printing soon after an order comes in, the first 24 hours are the time to make changes. This page explains what can be changed, how to ask, and what happens when the window has passed.
\nYou have 24 hours from the time your order is placed to cancel it or change it. The time on your order confirmation email is the starting point. Within that window, any change you ask for by email is free, and a cancellation is refunded in full to your original payment method.
\nWhy 24 hours? Our processing time is 1–3 business days, and many orders move into printing on the next working day. The 24-hour window gives you a full day to re-read your order notes, check spellings with family, and change your mind, while still letting us keep our processing promise for everyone.
\nThe window is 24 hours by the clock, not by business days. If you order on a Saturday morning, email us by Sunday morning. We read every email in the order it arrived, and a request sent within 24 hours of ordering counts even if we answer it on the next business day.
\n| Change | \nPossible within 24 hours? | \nWhat to send us | \n
|---|---|---|
| Spelling of a name or wording | \nYes | \nThe full corrected text, exactly as it should be printed | \n
| A date or its format | \nYes | \nThe date written the way you want it, for example 06.14.2025 | \n
| Photo | \nYes | \nA new share link, or the file attached to your email | \n
| Product size or style | \nYes | \nThe new size or style; we explain any price difference | \n
| Shipping address | \nYes | \nThe full new address, including unit number and postcode | \n
| Add an item | \nPlace a new order | \nMention both order numbers if they should ship together | \n
| Cancel the whole order | \nYes | \nThe word “Cancel” and your order number | \n
Please do not place a second order to replace the first one without telling us. Two orders with similar notes can both be printed, and untangling them takes longer than a simple email.
\nTo cancel, email us within 24 hours of ordering with the subject “Cancel” and your order number. We confirm the cancellation by email and refund the full amount to your original payment method within 7 days of that confirmation. You do not need to give a reason, though we are always glad to hear if something on the site was unclear.
\nIf you cancel because you made a mistake in the order notes, consider asking for a change instead. A change keeps your place in the processing queue, which helps when a gift date is close.
\nOnce 24 hours have passed, your pillow or blanket may already be printed or packed. We cannot promise a change after this point. Here is what you can still do:
\nSometimes we contact you instead. That happens when a photo link does not open, when a photo looks too small to print sharply at the size you chose, when the notes do not say which name goes on which item, or when the notes are empty for a personalized product. In those cases we pause the order and email you. Processing restarts when you reply. If we cannot reach you, the order stays paused; we do not guess names or choose photos on your behalf.
\nInk Hug does not send a proof or mockup before printing. That keeps processing to 1–3 business days and avoids orders waiting on approval emails. The flip side is that the order notes are your design brief, and we print what they say. The 24-hour change window and the 60-day return policy are there to catch the mistakes everyone makes now and then.
\nIt helps to know what is happening to your order while you decide whether to change something. This is the usual path of an Ink Hug order from checkout to the carrier.
\n| Stage | \nWhat we are doing | \nCan you change or cancel? | \n
|---|---|---|
| Order received | \nPayment confirmed; order notes waiting to be read | \nYes, free, within 24 hours of ordering | \n
| Preparing the print | \nReading notes, opening photo links, setting text | \nYes, if still within 24 hours | \n
| Printing and finishing | \nPrinting the fabric, sewing or assembling, checking | \nUsually not; return or exchange after delivery | \n
| Packed and labeled | \nFolded, wrapped and waiting for the carrier | \nAddress redirect may be possible; otherwise return | \n
| Shipped | \nWith the carrier, tracking email sent | \nCarrier redirect only, if the carrier allows it | \n
Processing from order to carrier normally takes 1–3 business days, so a change that arrives on the second or third day is often too late for that order. That is why we ask for changes in the first 24 hours.
\nWhen a pillow or blanket is a gift, the change request usually comes from the buyer, because the order number and confirmation email are in their name. If the recipient contacts us directly, for example to say they have moved, we will ask the buyer to confirm the change from the email address on the order. This protects the surprise and stops anyone else from redirecting a parcel that is not theirs.
\nIf you want to add a printed message to a gift after ordering, the same 24-hour window applies. Send the exact wording and say where it should go, such as “under the photo” or “on a separate line beneath the names”.
\nMost changes we receive are small spelling slips. A few habits prevent nearly all of them:
\nIf you change to a larger size or a different style, the new item may cost more. We will tell you the difference before printing and explain how to pay it through a secure checkout link. If the new choice costs less, we refund the difference to your original payment method within 7 days of confirming the change, or add it as store credit if you prefer. Shipping stays free either way.
\nIf you place a second order a few hours after the first, for example a matching pillow to go with a blanket, email us with both order numbers within 24 hours of the first order. Where both are still being prepared, we will try to pack them together so they arrive on the same day. If one is already printed, they may ship separately; shipping is free on both either way, and each has its own tracking.
\nA tip for gift-givers: write down the order number from your confirmation email somewhere easy to find. Every change request starts with it, and having it ready saves a back-and-forth email when time is short.
\nFor delivery times see Shipping & Delivery. For refunds see the Refund Policy. For order status see Order Tracking. Quick answers are in our FAQs.
\nEmail support@inkhug.shop; we reply within 24 hours on business days. Ink Hug, 5498 W Pulley Lane, Herriman, UT 84096, US.
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